Notes before working

1. First, think that each one of you are the representatives of the hotel. It is not important for a guest whether you are an employee and whether you are part-time job at all. A guest considers that a trainee is also a professional service person. Please work with confidence. Having confidence leads to positive service.

2. Don't touch your hair, your face, etc. by hand during service. Please see a mirror and be sure to perform the re-check of your appearance before employment.

3. The idle talk unrelated to both the work and the service goves the displeasure to the guests. It also eraze attentiveness to the guest.

4. Since a guest is top priority, please do not bar passing of a guest or do not run. Please keep in mind to always walk along the side.

5. When you make a mistake, please apologize to the guest first and report to a person in charge immediately. It will become a serious thing if this report is mistaken. A prompt action is required of any cases.

6. Go to the spot 5 minutes before the office-going hour. Please keep time exactly. Wear what is worn with your own locker, and should attend its office with a margin not to be confused.

7. In case you walk a public space, a parking lot, etc., by any means, please wear a coat.

8. Bring a memo pad and a writing implement to your workplace. Please take aÉbottle opener with you. In addition, don't wipe sweat with an arm towel. Please be sure to bring a handkerchief.

9. In the banquet hall, the guest of preliminary inspection etc. may be guided in the hall during standby at the business manager etc. Whatever the situation in the hall, please greet in voice with "Welcome" and a sufficient feeling. Advertizing a hotel to a new guest has started at this time.

10. You can be asked by the guests also in a walk along the public space. It is very shameful as an employee of a hotel that nothing can reply to a question from a guest. Each one, as well as an inside-a-hall institution, please have full knowledge to places, such as a restaurant and a bar, business hours, etc., and memorize well.. The officer of a hotel and each superior official's name and a photograph of his face, an extension number inside a hall, the name of a banquet hall, its position, etc. are displayed on the public space. Please make them reference.

11. Arrangement and order are the foundations in foundations. Please always arrange the office, a public space, and your locker etc. as well as a banquet hall. The person good at work has employed the heart to arrange in the work side efficiently. The person good at work does not have futility in preparation, a procedure, etc.. Please work well in consideration of the place on which a thing is put.

12. Please clarify burden sharing. There is also work of a large party to which 50 or more persons' serviceman and service women work all at once among the work of a banquet hall. Please support the power of finding the work to manage for yourself. Reserving, the person in charge, etc. are always issuing directions. When it does not know anything you may do, asking a question "What I should just do?" immediately is also the tips which memorize work early.